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Frequently Asked Questions

I thought InsuranceClaim123.com was just a software tool. Are you a public adjusting firm?

Yes. InsuranceClaim123.com is a registered trade name of Avaina Corporation, which is a fully licensed Public Adjusting Firm in the State of Florida (License #G340414). We have paired our advanced forensic data analytics with a statewide roster of licensed field professionals to offer complete, legally compliant claim representation.

How does the $295 Avaina123 Report credit work?

If you purchase our diagnostic report and the data reveals your insurance carrier has lowballed your estimate, you can choose to hire our firm to represent you. If you retain us on a contingency basis, the $295.00 you already paid will be credited 100% back to you against our final fee upon a successful settlement. This ensures your total representation cost stays strictly within Florida statutory guidelines.

Will a public adjuster come to my house immediately after I sign the contract?

To maximize efficiency and build a data-backed strategy, your file immediately enters a 10-Day Forensic Desk Review phase upon signature. Our senior analysts perform a line-by-line digital audit of your carrier's estimate against real-time material costs. Your assigned local field adjuster will call you to coordinate the physical, on-site property inspection immediately following this initial 10-day data window.

What are your public adjusting fees?

We operate in strict compliance with Florida Statute 626.854 fee caps. Our services are contingency-based, meaning we only get paid if we recover money for you. Fees are strictly capped at 20% for standard claims and automatically capped at 10% for claims originating from a Governor-declared State of Emergency (such as a hurricane) within the first year of the event.

Can my insurance company refuse to work with you?

No. As a licensed public adjusting firm under the Florida Department of Financial Services (DFS), we hold full legal authority to represent you. Once we submit your signed contract and our Letter of Representation, your insurer is required by law to communicate and negotiate directly with our firm.

A clear, expert-reviewed audit of insurance claims—giving you the insight and confidence to know whether you were treated fairly.

  • 502 E Main Street Lakeland, FL 33801
  • customercare@insuranceclaim123.com
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© 2026 InsuranceClaim123.com is a registered DBA of Avaina Corporation, a licensed Public Adjusting Firm in the State of Florida (License Type: 56-22 | License #G340414). Principal Business Address: 38 Nottingham Way, Haines City, FL 33844. All public adjusting activities and digital claims reviews are conducted under the direct statutory supervision of Mark Vinson, Primary Adjuster. Public adjuster contingency fees are subject to strict statutory caps under F.S. 626.854.